Support

How do I restore my purchases?

Open the App → Settings (Officer tab) → tap Restore purchases. You can also restore from the subscription screen in the Treasury. Make sure you are signed into the same Google Play account used for the original purchase.

My subscription is active but premium content is locked.

Try restoring purchases first. If the issue continues, force-close the App, check your internet connection, and reopen it. Subscription status is verified through Google Play and RevenueCat — it may take a few minutes to sync after a new purchase.

How do I cancel my subscription?

Subscriptions are managed through Google Play, not inside the App. Go to Google Play → Payments & subscriptions → Subscriptions, select Fellowship of LOTR, and cancel. Uninstalling the App does not cancel billing.

I bought Mithril Coins but did not receive them.

Wait a moment and restart the App. If Coins still do not appear, use Restore purchases in Settings. For unresolved cases, email us with your Google Play order ID from the purchase receipt.

A soundboard clip will not play.

Make sure the quote is unlocked (free, purchased with Mithril, or included in your premium subscription). Check device volume and “Do Not Disturb” settings. If you see a “missing file” message, update the App to the latest version from Google Play.

Rewarded ads are not loading.

Ads require an internet connection and may not be available in all regions or at all times. Premium subscribers may have an ad-free experience. Free users have a daily limit on some rewarded ad slots — try again the next day or consider a premium subscription.

I lost my journal entries after reinstalling.

Journal and archive data are stored locally on your device. Reinstalling the App or clearing app data may permanently delete entries unless you have a device backup that includes app data. We recommend exporting or backing up important content before uninstalling.

How do I request a refund?

Refunds for Google Play purchases are handled by Google according to their policies. Visit Google Play refund help or request a refund through your Play purchase history. We cannot issue refunds directly.